iPod Touch Wi-Fi Internet Connection Problem: Basic Troubleshooting

I bought my wife an iPod 2nd Gen 8GB for Christmas. I have had no problems setting it up on the net. Yesterday, I bought a new wireless router and set up my other two computer with no problem. But when I tried to connect her to the encrypted connection I hit a wall.

Basically, I go into settings, click wifi and the connection. It doesn’t give me any option to enter a password in. It just says unable to connect. I tried to snoop around the settings, but couldn’t find anything that would help.

Again, my other two computers connected first try, but have never had trouble entering passwords, etc. with the iPod before.

Any suggestions? Thanks.
Daniel

i have a second generation ipod touch and a linksys router at home. the internet used to work just fine but after a while, on youtube, it started showing only half the videos before and just stopped like the screen had frozen….someone suggested that i reset the settings to company default, which i did. After reentering my password for the connection…which worked and gave me access to the connection….my ipod keeps telling me i’m not connected to internet…the message is this

Cannot Open Page
Safari cannot open page because it is not connected to the internet.

What am i supposed to do to actually have access

is there anyway to change the Index to the 2nd key… cause my network has the WEP key set to Key index #2

I have a second generation IPOD touch and up until a couple of days ago, my yahoo mail was updated daily via WIFI in my house. All I had to do was click on the Mail icon and the IPOD pulled in any new messages.

Now the IPOD touch searches and searches but does not update the IPOD email account with new messages.

i can access my yahoo email accounts by using safari using WIFT. Why isn’t the IPOD getting these new messages?

ok, I have a ipod touch but I can not connect to the internet I have tried everything. I’m not sure what a wep i either??? But my friend has one and he gets connection in my house but I don’t what can I do??

I don’t know what happened. I had my ipod touch for 3 months and it worked everyday at home. I was getting a wireless conection. All of a sudden last week, it doesnt work anymore. I conects to other wifi spots but not my home location. It says I need a password. I have never had a password for my wifi. Anyone have any Ideas?

I already have a wireless router and i bought my ipod touch yesterday but the network shows up on my ipod but when i tap on it it says to give me a password and i dont know the password to that but the router is my own personal is just that i didnt set it up and my uncle said he didn’t place a passoword in when he set it up on my computer. Can anyone plzzzzz help?????? Would it work if i erase and reinstall my router from the very beginning and place a password myself.

After a lot of tests…
On my access point I disabled WMM (Wifi Multimedia-> QoS) and now my Ipod touch 2G 3.0 is connected at a very good speed…
Maybe, the WMM implementation of certain AP is not up to date.
And, it seems that 802.11g only and short preamble increase the rate…
Hope this helps

Very frustrating – 2nd gen touch purchased Jan 2009, internet worked fine for months. Last few weeks, connectivity was intermittent, now won’t connect. Returned to apple, they replaced, same problem on the new device. Apparently, this is rampant. 2nd gen touch is KNOWN to have issues. Anyone know if 3.0 upgrade will fix? Hate to spend another stinking ten bucks with apple to get it, but what else can I do?

I spent almost an hour on the phone with an Apple Tech Support person, only to find out he was a newbie and DIDN’T OWN A SINGLE APPLE PRODUCT. After walking me down the same paths I had already trod in an attempt to fix my WiFi issue, I finally gave up and rolled back to 2.2.1.

I saw an Apple Genius yesterday at their Chicago store, explained what I had done, based upon various posted online solutions. He gave me a new iPod Touch 2G which I took home, updated the software, and surprise!, no more wifi.

Downgraded to 2.2.1 and, surprise again!, everything back to normal. That’s proof positive, in my book, that this is a software upgrade issue that isn’t going away until Apple releases a fix.

Oh, and my bank refunded the money I spent on the upgrade. Maybe if more people asked for their money back, Apple would think again about releasing another turd like 3.0

I have a IPOD 2nd generation and my wifi was working perfectly until i installed the new update that cost 10 dollars now it shows i have wireless connections and that im connected but it wont give me the access to internet its like im connected with no internet activity.. and i have tried several locations,,,

I recently got an ipod touch for Christmas and im connected to wifi and everything, but everytime i try to go to the app store or itunes or anything it doesnt work. it always says ” cannot connect invaled argument ” what does that mean, and how do i fix it, help please ?

Own 2 ipod touches and had no issues with wifi until I upgraded the firmware on my router two days ago and added an xbox360 to the network. xbox connects fine and ipods still recognize network but I get cannot join network each time i try to connect. I tried the apple troubleshooting tree to no avail. Any suggestions would be appreciated.

I have 2 first gen Ipod touches-8 and a newer 16 gig-the 16 gig has lost it’s ability to connect to any network-even at home where I know there is a network, and the other Ipod will connect to it. I’ve reset the Ipod, I’ve upgraded the firmware and still nothing. any ideas?

I just recieved and ipod touch for christmas. The wifi worked flawlessly….until a couple days ago. Everytime I go to open safari or the app store, it brings up a message saying “Cannot Open Page. Safari could not open the page Because the server stopped responding.” I don’t understand because the wifi is working just fine with my other electronics. I’ve been trying to look on the web to see what I should do, but i do not understand what anyone is saying!! I have no idea what ISP, WEP/WPA, or any of that crap means! can someone please tell me what to do in English?

Sometimes rebooting your WiFi router is just the solution.

ive got my ipoud touch 2g since summer now,
never had any problems with it, but a while ago, it dindt connect with internet anymore,
the weird thing is that everywhere else it works just fine, at my friends house, or at school, no problems at all.

and sometimes the internet sign will appear at home, but then it just says that im not connected with internet.

I can connect to other wireless networks but on mine whenever I enter WEP/WPA, it says unable to connect even though my XBOX 360 and other PC’s can.
any idea why?

Thanks

ok so today for sum reason my itouch wont connect to the wifi. it worked fine before but idk. when i goto wifi on my itouch and look where it says “choose a network…” i see our HOME, which is our homw wifi, but a check mard will appear n disappear again. its a 2 gereation itouch. can u help please i would appreciate it

Heres what you do.

Go in to settings …click on your wifi connection and click forget network.

Then turn off the wifi. No wifi ok.

Then turn off your router for 10 secs or more and turn it back on.

Then turn your wifi back on on the ipod touch and connect to your network again. Give it a minute or so. Problem solved.

It is to do with the ip address your router gave the ipod touch not being recognised. So you just get your router to give you a new one..(i don’t know the lingo)

This ALWAYS works for me…good luck.
Found this on another site

This worked for me <<<<<<<<<<>>>>>>>>>>>>>>
Found another possible solution while Googling this problem. Looks interesting:

“Go to Settings.?
Select Wi-Fi.
Choose a network.
Select the blue arrow next to the network you are connected to.?*
Select DNS.
Change the IP Address to 208.67.222.222

The IP address 208.67.222.222 is a service called OpenDNS, which not only is safer, but is guaranteed to work with any network anywhere.”

Several people in the comments of the site I found it on reported it worked like a charm.

Ok, I have an ipod touch 1st generation, updated to OS 3.1.2
The WIFI does not connect to any networks in both my house and in public seetings. Not only does it not recognize any networks, even if I type in the network manually it will not connect. However the extremely odd thing is that if I place the Ipod on top of any wireless router (Physically touching the router) it will recognize the network and connect, but with only one bar of connection. This is clearly not an issue with the router, but an issue with the iIpod. I have tried almost every fix on the internet and cannot find a solution. I have tried downgrading from OS 3.1.3 to 3.1.2 (Current OS) with no avail, i also have tried forgetting the network, renewing lease, having a static IP address, changing almost all settings on my router, and resetting wifi settings plenty of times. If anyone can help me with these issue I would be greatly appreciated.

I had similar wi fi issues with my iPhone 3gs and went through the rigmarole of resetting the network etc but what worked for me after Reading up all options was to set the router to broadcast in b/g mode and to lower the beacon and DTIM intervals. In my case to 20 and 3 respectively – it seems to have done the trick.

I got an ipod touch 3rd gen and i have a MAC computer and router, it is secure (WPA) and i do not know the password, can anyone tell me a password to get in to a MAC router WPA security? thnx!(:

get better information please beacause this is not helpin one bit please and explain how you have wifi but you cant go on anything no internet or nothin

how can u make ur on wifi connection explain that better please

My 2nd generation ipod touch was working just fine I’ve had it for 1 yr,but the past few days it has no wifi connection. I connected it to a network but if i turn it off and come back a little later it will say not connection and I’ve tried many times. So i have no wifi and when i do it is not for long. Please help!

My 2nd generation ipod touch was working just fine I’ve had it for 1 yr,but the past few days it has no wifi connection. I connected it to a network but if i turn it off and come back a little later it will say no connection and I’ve tried many times. So i have no wifi and when i do it is not for long. Please help!

are there anyway i can fix my ipod touch internet with wi-fi connection?.Recently its been saying ”no connection” and i dont know how to get it back. i tried to click on other network but it says i need a password.

I have an iPod touch 8GB.
When I got it I set it up with wifi, worked perfectly.
About a month ago my internet got messed up so my family created a new network. My iPod connects to the wifi, but when I try to go on safari it doesn’t get any connection, when i go on facebook it doens’t load anything, when i go on twitter it said invalid arguement.
I really don’t know what to do, I can’t use anything on my iPod but notes and music.

I just wanted to let you all know that my son’s were having crazy issues with gettig on the interenet. My oldest bought a 2nd generation ipod touch and it connected to the internet fine when we first bought it. After he downloaded the 3.1.3 upgrade it would no longer connect. Then when my other son bough a new one last week it also would not connect. After trying apple support with no luck and messing with my interenet secuirty I called comcast, that’s who we have internet through. They came out and changed my router to a newer one and it works like a charm. I guess with the new software update the ipod no longer worked with the old hardware. Hope this helps. If you have comcast, they will change it out for FREE.

i having a problem with my ipod when i go to wi-fi networks it gives me a network to use soo on my ipod it said 2WIRE309 and Meggan they are both locked s i need a password but i am confused how to find out what those passwords are? so if you could please email me or post it that would be fansatic pleaseee!!! byeee

also i have the ipod touch and its 8GB!!! please contact me

my ipod sucks right now

Umm , i have a 16 GB 2nd Generation iPod touch and my wifi has been working real great and i’ve had the iPod for a year now and al of a sudden the internet stopped working i’ve typed in the password and it faield to connect and there are three bars and everything so i dont know what is wrong with it . i’ve rest network settings and stuff so i do not know

I just updated my 3g iPod to iOS 4 and lost my WI-FI. Same issues as you are seeing now. It connects, I can ping the iPod from the router, but the iPOd has no internet connection. Rolled it back to 3.1.1 and it works fine.

My 2nd gen had internett for a long period, but now it wont work. When i go to Settings > wifi it stands that i am connected but when i use internett or app store it wohnt work. When i go into the wifi every information (dsl and stuff like that) is blank.
when i enter the password it says : unable to connect to wifi

scott u should press renew lease maybe it will work….but my problem is there’s bars but when i go to safari no connection how do i fix it????

Well my iPod I get on the wifi and the video or music won’t work it’s like it keeps freazing and I can’t play no music or watch a video for it help me plzzzz!!!!

ya the ip address posted by Mick worked 208.67.222.222
Thanks alot Mick

I have the exact same problem as Fergal (April 17, 2010).

iPod Touch 1st Gen with OS 3.1.3:

Wifi worked fine for a year, then sometime after the OS update (some weeks) it stopped for an unknown reason. Now I cannot see any network — neither my home network or a public one. I can only see my home network if my iPod touch is sitting right next to or directly on the Wifi router; and even then I get only 1 or 2 bars.

Anyone able to solve this one?

i have a 3rd generation ipod touch and it has total failure in wireless like it won’t connect even when its next to the wifi modem

I got an ipod touch for xmas in 2009. We just got wifi in our house about a month ago, and as soon as we got it, my ipod connected and i had been using it everyday. I recently updated my ipod to the iOS 4 software about 3 weeks ago. So, about 2 days ago i noticed that my ipod was connected to the internet slowly and eventually, it wouldnt let me connect at all. It still shows the little wifi sign but says i have no internet connection.

I even reset all network settings and everything it said to do on the apple support website. none of those things have seemed to work for me.

Do you have ANY idea how long I’ve been searching for an answer as to why it says I’m connected to wifi and the internet doesn’t work and says something like server not responding. WELL…I went into my wireless settings for my modem/router (I TRIED EVERYTHING) and I changed my security to WPA and changed to a custom encryption of 10 characters…then on my ipod I typed in my ip, subnet, and DNS in static…put my new encryption password in when it came up and BAM…worked. I have been fiddling with this for honestly 6 months! I have a 2wire modem/router by the way.

I had an itouch 2g and it worked fine on my home wifi. After buying a new itouch because my other one’s screen cracked, the wifi no longer worked. Any tips?

my ipod touch 16gb is connected to the internet safari works fine and google app works fine but all my other apps that use internet all say im not connected to the internet, please help me

Thank you so much – changing the ip address on my iPod to the open access one suggsted above (208.67.222.222) worked for me. Weeks of frustration now ended.

sometimes my ipod touch will connect to my home network but not all the time. If I connect to another network when I am out, the next time I try to connect at home I can’t get back on again! Isn’t apple suppose to be for dummies?

My i pod touch says that i have internet service but when i try to go on one of my apps that need internet it says that i dont have internet this is the 4th day it has done this. Please help me !

thanks it’s worked for me im happy now

my ipod goes into sleep mode and the internet signal dosent get to it and when i ring it back awake the internet comes back on and i have the text free app and i cant get the texts in sleep mode and it pisses me off
help me

I bought my iPod Touch today. It connects to my wireless internet and shows the signal, but when I try to access facebook, youtube, or any other app that requires an internet connections. It says “Cannot connect” HELP?

I was on another wifi location and now am changing back to the previous wifi location (it worked fine previously) but now I can’t connect to internet at all, after trying so many times inputting the IP Address & Subnet Mask at static mode. It indicates connected to wifi even with different combination of IP Address & Subnet Mask but cant connect to internet at all….Anyone can help to direct how to resolve this? Really scratching my head for days now…

I have a Cisco Dual N router. I just bought a new 4thGen IPOD Touch. After powering it up, I attempted to access my home wireless network. It kept asking for a password. I have rebooted, reinstalled, reloaded all to no avail. I finally tried every code in my Cicso setup. It was not until I entered my passphrase (not password) that it worked. Too bad Apple does not have good documentation on trouble shooting this issue.

I got a similar problem. The wi-fi is messed up on my iPod..but the Wi-fi on my Wii works fine. As well as my computer. But when i go to facebook for so it says, “cannot display page because you are not connected to the internet” when there is a good signal and everything else works fine. It sucks. And im getting irritated with this!

I have a similar problem on my ipod touch the wi-fi was working fine but the past few days it has no wifi connection…my internet conection is fine, works in my computer but on my ipod it says:“cannot display page because you are not connected to the internet”…there is a good signal and everything else works fine.
I have allready tourn it off and on lots of tim
PLEASE HELP!!

I recently went to the Apple Store today and they were very helpful. The reason why I went in was because my iPod Touch would connect to my wi-fi network at home but would not let me access internet on Safari, or any of the applications that required internet. So, I went in there today and they fixed it, but as I predicted would happen, I went home and it said, as always, 3 different things when I tried to connect:
1)Please enter your password *I enter password* Loading… *25 minutes go by*
2)Cannot Open Page: Safari cannot open page because it is not connected to the internet
3)*Try Safari again* and then it said I had the incorrect password but I know I didn’t.

My brother’s iPod touch is working perfectly at our home network. So I checked my network and I was connected still. What do I do?

I have a 4th Gen Ipod and though it connects fine to my home network, it has problems everywhere else. I went on a trip last week and would say ‘connected” to the hotel network, but then when I went to use Safari, it would say “not connected to the internet”. Same with the airport free networks. Apple has a problem here and I was very disappointed in the product. I will hold off purchasing an Ipad until I see this fixed.

I got a 4th generation i pod yesterday for Christmas. I was unbelievably happy. When i got home i was devastated. I have literally tried everything i have read and i cant fix my i pod. It will not connect. What can I do to fix it?

connect to the internet i mean

My iPod Touch Says Im Connected To The Wi-Fi But Wont Let Me Get On he Internet.? Please Help

i have the 4th gen ipod touch and i was having the same problem, it said i had an internet connection but i couldnt get on the internet on anything, so i have a ps3 that the internet was working on and i just went to network settings and copied down the ip address, subnet, router and DNS numbers and typed those into my network settings on my ipod, the static tab has to b blue on the top though or it wont work. im pretty sure the ipod takes the internet from the ps3 or something though cuz the internet on my ps3 goes out but idc bout that…hopefully this works for others

also i tried what fergal posted a while ago and hat worked perfectly! finally got internet!

the only thing i can think of for many people on this is it could be the router to check this problem make sure you go to your ip address and put the number into internet explorer and it should come up security for the router then put in a 10 digit pin and then you should have wifi excessabillity on the ipod touch

I installed backgrounder onto my ipod touch and since then, everytime i try to use safari (i have a clear internet connection), a dark transparent screen appears with the words “connecting” in it. This screen takes on forever and i can’t use safari browser.

my ipod 3rd gen will recognize the network but will say you are not connected to the internet. online functionality not availible
i have no idea how to fix it and i was wondering if you did

same here, my 3rd gen ipod that i got in august stopped connecting to internet but was connected to the wifi… i tried restarting, restoring, shouting, getting angry, but none of these things worked… ANYONE HAVE A GODDAMN SOLUTION?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? (by the way i tried forgetting wifi then reconnecting and the DNS thingy but that didnt work)

My Ipod 2nd Generation, has been working fine and a few days ago wouldnt work. This happenend to me around about 3-4 months ago. I cant remember what i did but i konw i had a fiddle around. I think apple should give us more help than let us fiure it out. Any Help ?

I have an iPod Touch (software 3.1.3) and use Time Capsule as my Router/Airport at home. My Mac can connect just fine and WiFi works. My iPod also connects just fine (with password) and shows full signal strength, but Safari, Mail, etc.. nothing works (Cannot Open Page). I tried copying the settings that show in my Network Preferences on the Mac, but no result so far. Any thoughts?

Says I have full connection to Wi-Fi the icon is there and its full but when I try to open things like Youtube,Safari,App store etc It says cannot connect…. 4gen Ipod

i got an ipod touch last year then al of a sudden i could not connect to wifi. i went to settings to turn it on but it wont let me, all there is; is the wifi symbol and the words “wi-fi” and “no wi-fi”. how can i fix it? please help.

Re: I-pod touch and cannont connect to the server.
Thanks to Fergal & his comments April 17, 2010. I now have internet via wirelss router in my own home. I could use other hotspot locations but never in my own house. This had been a problem for 7 months. I kept the IP address from my router but changed the DNS # 208.67.222.222
Maybe this will help others too! THANK YOU Fergal

My ipod touch is unable to connect to the internet, it keeps coming up with ‘unable to connect’, even though my laptop, computer and everything else in the house has no problem connecting to the router it is just my ipod, have tried re-setting ipod, re-setting the network settings but nothing seems to be working,can anyone help?

i have ipod 4g and ive tryed everything..like putting 208.67.222.222 in the DSN and it still doesnt work. after putting 208.67.222.222
in the DSN section and go back it never works it just says “ENABLE TO CONNECT” pleaseeeee ! help me and tell me if im doing something wrong
GODBLESS !
THANK YOU !

i had the problem where my ipod touch just stopped connecting to my internet, it may have been when i updated the firmware however i have resolved the problem fairly easily. when you look at the wifi settings – settings-wifi-select blue circle next to wifi connection you need to connect to then touch the static tab and manually input
ip address 192.168.0.1
subnet 255.255.255.0
router 192.168.0.1
this should then connect to the internet – aslong as you have accepted the mac address on your router (normally shown in access set up)

Please can someone help me?
When I got my ipod, we had just had wireless routers put in so I was connected fine! But only yesterday when it lost the connection, I tried to connect it again, and it won’t work! The computer and the wii work fine on the internet, so what do I do? (p.s. please be quick I miss facebook lol)

av tried that 208.67.222.222 and it still doesnt work av got dat wifi symbol at the top left corner on my ipod but when i go to safari it just keeps loading but doesnt go to the page! Can someone plz HELP! If it needs a password how wud i put it in. There isnt an option? (

it will not work

thanks mick the dns workd perfectly

I have an iPod touch 8GB.
When I got it I set it up with wifi, worked perfectly.
About a month ago my internet got messed up so my family created a new network. My iPod connects to the wifi, but when I try to go on safari it doesn’t get any connection, when i go on facebook it doens’t load anything, when i go on twitter it said invalid arguement.
I really don’t know what to do, I can’t use anything on my iPod but notes and music.

CAUTION , THIS IS THE REAL WAY TO FIX YOUR WI-FI FOR IPOD. You first have to press alt + f4.